Frequently Asked Questions

We have doors and gates, covered outlets, and latches on cabinets; easy-to-find emergency numbers (fire, poison control); age-appropriate toys; surfaces that are disinfected regularly. All employees wear a vest and name tag. Your child will only be released to individuals approved on the enrolment form.

48 Hour Policy: If our website is not allowing a reservation to be made on a certain date, there could be two reasons why: 1. To ensure quality staffing, our website does not allow reservations to be made within 48 hours. Please Contact Us to see if we have last minute availability if that is needed. 2. We are at capacity for the day you are choosing.

The Staff have all gone through orientation training and are gentle and nurturing. We respond quickly to crying. Please stop and talk to the staff, ask questions and give us the opportunity to share our knowledge. We are a team and the goal is to care for a child as a parent’s right hand.

We maintain a positive discipline policy, which focuses on prevention, redirection, love, consistency and firmness. We stress two main patterns of behavior: respect for other people and respect for property. The children are explained the rules of the center frequently, so they are all familiar with the guidelines. Please keep in mind that there WILL be disagreements between children. Young children have a hard time expressing their feelings. Sometimes they hit, throw toys, bite, etc. We will try to prevent problems, redirect when appropriate, discuss inappropriate behavior, encourage making amends when offense involves another person, and sometimes withdraw privileges based on the principle of "natural consequences". Under NO CIRCUMSTANCES will there be any spanking, physical abuse, verbal abuse, name calling, or isolation used. Neither food nor sleep will ever be withheld from children as a means of punishment.

To thrive, babies need lots of one-on-one attention — being held, talked to and rocked. That means a maximum of three or four babies per caregiver is mandated and followed. For children ages 2 years old to 12, we strive for a ratio for 6-8 children per teacher.

… cloth diaper? Visit for lunchtime breastfeeding sessions? Bring a lovey? Ask if special requests are doable. YES YOU CAN! We strive to accommodate each child’s needs and make their stay with us a memorable, fun and wonderful experience.

Yes, Babies should never be grouped with older children. The infant room is be equipped with cribs, a changing tables, a refrigerator, and rocking chairs for nursing moms or caregivers who need to feed or soothe a crying baby. We have a large newly carpeted area for plenty of supervised tummy time.

Change is tough for babies and toddlers, so it's good to have a heads-up on all major transitions. Our staff has been trained on a number of techniques to help a child transition. A great help is to let us know what your child loves to engage in and play with. We have practically any toy available, and fish to feed too.

We will contact you via text message when a fever is developing, to prepare for possible pick up since we cannot care for children with a fever of 101F. If a child vomits more than twice and has diarrhea we need to call for pick up. We have to be strict on illnesses because we care for little ones that are still building an immune system and quite susceptible to illnesses.

Try to stage your mountain visit. Spend a few days at 5000 to 7000 feet before going to the high country. Take it easy on the day of arrival. Some exercise (like short walks) is important, but take rest breaks. Gradually increase the amount of exercise during the second and third days. Have your child drink a lot of fluids to prevent dehydration. While mountain climbing, gain only 1000 feet per day. If your child has had severe altitude sickness before, talk to your healthcare provider about taking Diamox tablets (a prescription medicine) for prevention in the future. We also keep complimentary packets of pedialite at the front desk to help with altitude sickness if needed.

Follow this link for specific information on altitude sickness and young children: https://www.summitmedicalgroup.com/library/pediatric_health/hhg_altitude_sick/

The more information flowing between you and the child care, the better – we make phone calls, send texts, emails, and update our Facebook page and website regularly. Parents of infants will receive as daily log of their child’s day. Parents with a ski pass child care package registered on Brightwheel will get instant updates on their child’s day.

Families are welcome at all times! Feel free to sit in the elevator lounge and watch for a while to get a feel for how things run. You'll see a lot of coming and going.

Yes, We partner with Mountainside Sitters to offer top-quality evening child care.  You can view their website https://www.mountainsidesitters.com/ to learn more about their rates and availability.

We work hard to make your children have wonderful vacation memories too, and would like to hear how your experience was with our child care services.  The most rewarding thing you can do is say a kind word or give us feedback that we can use to make our services better.  You can do that publically or privately on our Social Media Sharing page.

Have A Question

that is not covered on this FAQ page? Contact Us at anytime.